Stuck on something the help center doesn't cover? Raise a ticket and a real person on our team picks it up. The more you tell us up front, the faster we can actually fix it.
Open a new ticket
Go to Support and click New Ticket. The New support ticket form asks for a few things:
New support ticket
Tell us what's going on and we'll take it from there.
Short description of the issue
Select…
Medium
Steps to reproduce, screenshots help, what you expected, what happened…
Attach a screenshot or file
CancelOpen ticket
The New support ticket form — a subject, a category and priority, and the description that does the heavy lifting.
- Subject — a short description of the issue.
- Category — Bug, Billing, Feature Request, Account or Other.
- Priority — Low, Medium, High or Urgent; it defaults to Medium.
- Description — the required one. Steps to reproduce, what you expected, and what actually happened.
- Attachments (optional) — a screenshot is worth a paragraph.
Send it
Hit Open ticket and it lands with our team. You'll be able to follow replies and add more detail from the ticket thread.
Tip: For anything visual — a wrong number, a chart that looks off — attach a screenshot. It's the single fastest way to help us see what you're seeing.